How do I book a cab on OneWay? >

Visit our homepage, select your trip type (One Way, Local, Round Trip, or Special Package), enter your pickup and drop locations, choose your travel date & time, pick a car category, and confirm your booking. You can also book through our mobile app available on Play Store and App Store.

What types of trips can I book? >

OneWay offers four types of trips: One Way (city-to-city), Local (hourly packages within a city), Round Trip (outstation with return), and Special Packages (airport transfers, weekend getaways). Each type has different pricing and features.

Can I choose the type of car I want? >

Yes! After entering your trip details, you'll see available car categories like Hatchback, Sedan, Sedan XL, SUV, and SUV XL. Each shows capacity, luggage space, and pricing so you can pick the best fit.

Is my cab guaranteed after booking? >

Yes, once your booking is confirmed and payment is made, your cab is guaranteed. We assign a driver and car well before your pickup time. You'll receive driver details via SMS and in-app notification.

How will I know my driver details? >

Driver details including name, phone number, and car registration are shared via SMS and WhatsApp approximately 30-60 minutes before your scheduled pickup time. You can also check in "My Bookings" section.

Can I book a cab for someone else? >

Absolutely! During booking, you can add an alternate mobile number for the actual traveler. The driver details and trip updates will be sent to both numbers.

How far in advance should I book? >

You can book as early as 30 days in advance or as close as 20 minutes before your desired pickup time. We recommend booking at least a few hours ahead for the best availability.

Which cities does OneWay operate in? >

OneWay operates across 100+ cities in India including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Ahmedabad, Pune, Vadodara, Surat, and many more. Check our routes page for the complete list.

How is the fare calculated? >

Our fares are all-inclusive fixed prices based on your route. The displayed fare includes tolls, driver allowance, GST, airport entry charges, and even night charges. What you see is what you pay — no hidden charges.

What payment methods are accepted? >

We accept UPI, credit/debit cards, net banking, and wallet payments through our secure PayU payment gateway. You can also pay partially online and the rest to the driver.

What is the difference between Saver and Flexi fares? >

Saver fare requires a higher advance payment but offers a lower total fare. Flexi fare has a lower advance payment but slightly higher total. Choose Saver for maximum savings or Flexi for flexibility.

Can I use a coupon code? >

Yes! On the booking summary page, you'll find a coupon section where you can enter a code or select from available coupons. Corporate users with CEDP verification get automatic discounts.

Is there a cancellation fee? >

Cancellation charges depend on when you cancel. Free cancellation is available up to a certain time before pickup. After that, a partial fee applies. Check the cancellation policy on your booking details page.

How do I cancel my booking? >

Go to "My Bookings" in your profile, find the booking you want to cancel, and click the cancel button. You'll see the applicable cancellation charges before confirming.

When will I get my refund? >

Refunds for cancelled bookings are processed within 5-7 business days to your original payment method. Wallet refunds are instant. You'll receive an SMS/email confirmation when the refund is initiated.

Can I modify my booking instead of cancelling? >

Currently, booking modifications (date/time change) require cancelling and rebooking. We're working on adding direct modification support. Contact our support team if you need urgent help.

What is the CEDP program? >

CEDP (Corporate Employee Discount Program) offers exclusive discounts to employees of our partner companies. Verify your corporate email to unlock automatic discounts on all intercity rides.

How do I verify my corporate email? >

Go to your Profile > CEDP, enter your corporate email address, and we'll send a verification code. Once verified, you'll automatically get a discount coupon for all future bookings.

What discount do I get with CEDP? >

Discounts vary by partner tier — Silver, Gold, or Platinum. You'll see your specific discount percentage and coupon code after verifying your corporate email. The discount applies to all intercity rides.

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Privacy Policy

Effective Date: July 25, 2026

Welcome to Saarthi Cab (“Saarthi Cab”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile application, customer support services, or book a ride with Saarthi Cab.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Mobile Number
Email Address
Pickup and Drop Locations
Billing Address (where applicable)
GST Details (if provided)
Emergency Contact (optional)

Trip Information

Date and Time of Journey
Trip Route
Vehicle Category
Booking History
Driver Assigned
Ride Preferences

Payment Information

For online payments, transactions are processed through secure third-party payment gateways.

Saarthi Cab does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Device Information

When you visit our website or app, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Referral Source
Pages Visited
Date and Time of Access

Location Information

With your permission, we may collect your device’s location to provide accurate pickup services and improve ride experience.

2. How We Use Your Information

Your information may be used to:

Process taxi bookings
Confirm reservations
Assign drivers
Contact you regarding your trip
Provide customer support
Process payments
Send booking confirmations and invoices
Improve our website and services
Prevent fraud and misuse
Comply with legal obligations
Send promotional offers, discounts, and updates (you may opt out at any time)

3. Sharing of Information

We may share your information only when necessary, including with:

Assigned Drivers
Fleet Partners
Payment Gateway Providers
Technology Service Providers
Customer Support Partners
Government Authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

Our website may use cookies and similar technologies to:

Remember user preferences
Improve website performance
Analyze visitor behavior
Enhance booking experience
Maintain login sessions

You may disable cookies through your browser settings, although certain features of the website may not function properly.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain booking records
Resolve disputes
Meet legal, tax, and regulatory requirements
Improve our business operations

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Marketing Communications

With your consent, Saarthi Cab may send:

Booking confirmations
Ride reminders
Promotional offers
Discount coupons
Service updates
Newsletters

You may unsubscribe from promotional communications at any time by using the unsubscribe link or contacting our support team.

8. Third-Party Services

Our website may contain links to third-party websites or services, including payment gateways, maps, and analytics providers.

Saarthi Cab is not responsible for the privacy practices or content of third-party websites. We encourage users to review their respective privacy policies.

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Withdraw consent where applicable
Object to certain types of processing
Request a copy of your stored information

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Saarthi Cab services are intended for individuals who are legally capable of entering into a contract under applicable law.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

11. Legal Compliance

We may disclose personal information when required to:

Comply with applicable laws
Respond to lawful government requests
Protect our legal rights
Prevent fraud or illegal activities
Ensure the safety of customers, drivers, employees, and the public

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The revised version will be published on this page with the updated effective date. Continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Saarthi Cab

Email: support@saarthi.cab

Phone: +91-9875199975

We will make reasonable efforts to respond to your inquiry as promptly as possible.

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