Book One Way Cab Online / One Way Taxi Booking

How do I book a cab on OneWay? >

Visit our homepage, select your trip type (One Way, Local, Round Trip, or Special Package), enter your pickup and drop locations, choose your travel date & time, pick a car category, and confirm your booking. You can also book through our mobile app available on Play Store and App Store.

What types of trips can I book? >

OneWay offers four types of trips: One Way (city-to-city), Local (hourly packages within a city), Round Trip (outstation with return), and Special Packages (airport transfers, weekend getaways). Each type has different pricing and features.

Can I choose the type of car I want? >

Yes! After entering your trip details, you'll see available car categories like Hatchback, Sedan, Sedan XL, SUV, and SUV XL. Each shows capacity, luggage space, and pricing so you can pick the best fit.

Is my cab guaranteed after booking? >

Yes, once your booking is confirmed and payment is made, your cab is guaranteed. We assign a driver and car well before your pickup time. You'll receive driver details via SMS and in-app notification.

How will I know my driver details? >

Driver details including name, phone number, and car registration are shared via SMS and WhatsApp approximately 30-60 minutes before your scheduled pickup time. You can also check in "My Bookings" section.

Can I book a cab for someone else? >

Absolutely! During booking, you can add an alternate mobile number for the actual traveler. The driver details and trip updates will be sent to both numbers.

How far in advance should I book? >

You can book as early as 30 days in advance or as close as 20 minutes before your desired pickup time. We recommend booking at least a few hours ahead for the best availability.

Which cities does OneWay operate in? >

OneWay operates across 100+ cities in India including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Ahmedabad, Pune, Vadodara, Surat, and many more. Check our routes page for the complete list.

How is the fare calculated? >

Our fares are all-inclusive fixed prices based on your route. The displayed fare includes tolls, driver allowance, GST, airport entry charges, and even night charges. What you see is what you pay — no hidden charges.

What payment methods are accepted? >

We accept UPI, credit/debit cards, net banking, and wallet payments through our secure PayU payment gateway. You can also pay partially online and the rest to the driver.

What is the difference between Saver and Flexi fares? >

Saver fare requires a higher advance payment but offers a lower total fare. Flexi fare has a lower advance payment but slightly higher total. Choose Saver for maximum savings or Flexi for flexibility.

Can I use a coupon code? >

Yes! On the booking summary page, you'll find a coupon section where you can enter a code or select from available coupons. Corporate users with CEDP verification get automatic discounts.

Is there a cancellation fee? >

Cancellation charges depend on when you cancel. Free cancellation is available up to a certain time before pickup. After that, a partial fee applies. Check the cancellation policy on your booking details page.

How do I cancel my booking? >

Go to "My Bookings" in your profile, find the booking you want to cancel, and click the cancel button. You'll see the applicable cancellation charges before confirming.

When will I get my refund? >

Refunds for cancelled bookings are processed within 5-7 business days to your original payment method. Wallet refunds are instant. You'll receive an SMS/email confirmation when the refund is initiated.

Can I modify my booking instead of cancelling? >

Currently, booking modifications (date/time change) require cancelling and rebooking. We're working on adding direct modification support. Contact our support team if you need urgent help.

What is the CEDP program? >

CEDP (Corporate Employee Discount Program) offers exclusive discounts to employees of our partner companies. Verify your corporate email to unlock automatic discounts on all intercity rides.

How do I verify my corporate email? >

Go to your Profile > CEDP, enter your corporate email address, and we'll send a verification code. Once verified, you'll automatically get a discount coupon for all future bookings.

What discount do I get with CEDP? >

Discounts vary by partner tier — Silver, Gold, or Platinum. You'll see your specific discount percentage and coupon code after verifying your corporate email. The discount applies to all intercity rides.

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Introduction

This privacy policy sets out how Saarathi Cab uses and protects any information that you give Saarathi Cab when you use this website.

Saarathi Cab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Saarathi Cab may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31st July 2006.

Information we collect

We may collect the following information:

1.Name and job title

2.Contact information including email address

3.Demographic information such as postcode, preferences and interests

4.Other information relevant to customer surveys and/or offers

In addition to any protected information or other information that you choose to submit to us, we collect certain information whenever you visit or interact with the services (“usage information”). This usage information may include the browser that you are using, the URL that referred you to our services, all of the areas within our services that you visit, and the time of day, among other information. In addition, we collect your device identifier for your device. A device identifier is a number that is automatically assigned to your device used to access the services, and our computers identify your device by its device identifier. In case of booking via call center, Saarathi Cab may record calls for quality and training purposes.

In addition, tracking information is collected as you navigate through our services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. When you use any of our mobile applications, the mobile application may automatically collect and store some or all of the following information from your mobile device (“mobile device information”), in addition to the device information, including without limitation:

1.Your preferred language and country site (if applicable)

2.The manufacturer and model of your mobile device

3.Your mobile operating system

4.The type of mobile internet browsers you are using

5.Your geolocation

6.Information about how you interact with the mobile application and any of our web sites to which the mobile application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the mobile application, how often you use the mobile application, actions you take in the mobile application and how you engage with the mobile application

7.Information to allow us to personalize the services and content available through the mobile application

8.Data from sms/ text messages upon receiving device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer sms/ text message data to any third party other than as provided under this privacy policy.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons

Help & Support

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Introduction

Information we collect

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