How do I book a cab on OneWay? >

Visit our homepage, select your trip type (One Way, Local, Round Trip, or Special Package), enter your pickup and drop locations, choose your travel date & time, pick a car category, and confirm your booking. You can also book through our mobile app available on Play Store and App Store.

What types of trips can I book? >

OneWay offers four types of trips: One Way (city-to-city), Local (hourly packages within a city), Round Trip (outstation with return), and Special Packages (airport transfers, weekend getaways). Each type has different pricing and features.

Can I choose the type of car I want? >

Yes! After entering your trip details, you'll see available car categories like Hatchback, Sedan, Sedan XL, SUV, and SUV XL. Each shows capacity, luggage space, and pricing so you can pick the best fit.

Is my cab guaranteed after booking? >

Yes, once your booking is confirmed and payment is made, your cab is guaranteed. We assign a driver and car well before your pickup time. You'll receive driver details via SMS and in-app notification.

How will I know my driver details? >

Driver details including name, phone number, and car registration are shared via SMS and WhatsApp approximately 30-60 minutes before your scheduled pickup time. You can also check in "My Bookings" section.

Can I book a cab for someone else? >

Absolutely! During booking, you can add an alternate mobile number for the actual traveler. The driver details and trip updates will be sent to both numbers.

How far in advance should I book? >

You can book as early as 30 days in advance or as close as 20 minutes before your desired pickup time. We recommend booking at least a few hours ahead for the best availability.

Which cities does OneWay operate in? >

OneWay operates across 100+ cities in India including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Ahmedabad, Pune, Vadodara, Surat, and many more. Check our routes page for the complete list.

How is the fare calculated? >

Our fares are all-inclusive fixed prices based on your route. The displayed fare includes tolls, driver allowance, GST, airport entry charges, and even night charges. What you see is what you pay — no hidden charges.

What payment methods are accepted? >

We accept UPI, credit/debit cards, net banking, and wallet payments through our secure PayU payment gateway. You can also pay partially online and the rest to the driver.

What is the difference between Saver and Flexi fares? >

Saver fare requires a higher advance payment but offers a lower total fare. Flexi fare has a lower advance payment but slightly higher total. Choose Saver for maximum savings or Flexi for flexibility.

Can I use a coupon code? >

Yes! On the booking summary page, you'll find a coupon section where you can enter a code or select from available coupons. Corporate users with CEDP verification get automatic discounts.

Is there a cancellation fee? >

Cancellation charges depend on when you cancel. Free cancellation is available up to a certain time before pickup. After that, a partial fee applies. Check the cancellation policy on your booking details page.

How do I cancel my booking? >

Go to "My Bookings" in your profile, find the booking you want to cancel, and click the cancel button. You'll see the applicable cancellation charges before confirming.

When will I get my refund? >

Refunds for cancelled bookings are processed within 5-7 business days to your original payment method. Wallet refunds are instant. You'll receive an SMS/email confirmation when the refund is initiated.

Can I modify my booking instead of cancelling? >

Currently, booking modifications (date/time change) require cancelling and rebooking. We're working on adding direct modification support. Contact our support team if you need urgent help.

What is the CEDP program? >

CEDP (Corporate Employee Discount Program) offers exclusive discounts to employees of our partner companies. Verify your corporate email to unlock automatic discounts on all intercity rides.

How do I verify my corporate email? >

Go to your Profile > CEDP, enter your corporate email address, and we'll send a verification code. Once verified, you'll automatically get a discount coupon for all future bookings.

What discount do I get with CEDP? >

Discounts vary by partner tier — Silver, Gold, or Platinum. You'll see your specific discount percentage and coupon code after verifying your corporate email. The discount applies to all intercity rides.

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Cancellation & Refund Policy

Effective Date: July 25, 2026

At Saarthi Cab, we understand that travel plans may change. This Cancellation & Refund Policy outlines the terms applicable to cancellations, modifications, and refunds for all bookings made through our website, mobile application, WhatsApp, or customer support.

By booking a ride with Saarthi Cab, you agree to this policy.

1. Cancellation by Customer

Customers may cancel their booking at any time before the scheduled pickup.

Cancellation charges are applicable based on the time of cancellation.

Cancellation Time	Cancellation Charge
More than 24 Hours before pickup	No Cancellation Charges
6 to 24 Hours before pickup	10% of Booking Amount
Less than 6 Hours before pickup	25% of Booking Amount
After Driver Dispatch / No Show	Up to 100% of Booking Amount

2. No Show Policy

A booking will be treated as a No Show if:

The customer cannot be contacted.
The customer does not arrive within the complimentary waiting period.
Incorrect pickup details are provided.
The customer refuses to take the ride after the driver reaches the pickup location.

In such cases, cancellation charges up to 100% of the booking amount may apply.

3. Airport Pickup Cancellation

For airport pickups:

Complimentary waiting time is provided as per the booking policy.
If the customer fails to report within the waiting period or cannot be contacted, the booking may be treated as a No Show.
Airport parking, tolls, or other actual expenses incurred before cancellation may be deducted from the refund, where applicable.

4. Cancellation by Saarthi Cab

Saarthi Cab reserves the right to cancel a booking due to circumstances beyond our control, including but not limited to:

Vehicle breakdown
Driver unavailability
Natural disasters
Severe weather conditions
Government restrictions
Road closures
Operational emergencies

If Saarthi Cab cancels a confirmed booking before the trip begins, any eligible advance payment received will be refunded in full.

5. Booking Modifications

Customers may request changes to:

Pickup Time
Pickup Location
Drop Location
Travel Date

All modifications are subject to vehicle availability and revised fare calculations.

Additional charges may apply if the revised booking differs from the original booking.

6. Refund Policy

Eligible refunds will be processed to the original payment method used during booking.

Refund processing timelines may vary depending on the payment provider or bank.

Refunds may be reduced by:

Applicable cancellation charges
Payment gateway charges (where non-refundable)
Actual expenses already incurred for the booking

7. Non-Refundable Charges

The following charges, where applicable, may not be refundable:

Convenience Fees
Payment Gateway Charges
Promotional Discounts or Coupons already redeemed
Charges arising from customer-requested itinerary changes

8. Force Majeure

No compensation or additional refund shall be payable for cancellations, delays, or interruptions caused by events beyond Saarthi Cab’s reasonable control, including:

Natural disasters
Floods
Earthquakes
Heavy rainfall
Political disturbances
Strikes
Government restrictions
Road blockages
Pandemics
Civil unrest

9. Refund Disputes

If you believe a refund has been processed incorrectly, you may contact our customer support team with your booking reference and payment details. We will review your request and respond within a reasonable time.

10. Contact Us

For cancellations, refund requests, or any related queries, please contact:

Saarthi Cab

Email: support@saarthicab.com

Phone: +91-XXXXXXXXXX

We are committed to resolving customer concerns fairly and transparently.

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