This Site is given by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

These Terms expressly supersede prior agreements or arrangements with you. Services provided by saarthicab is a technology based service which enables the hiring of cabs by commuters / passengers for inter-city travel or for time and usage based service within city limits all over India, through the internet and / or mobile telecommunications devices. . If you do not agree to these Terms, you may not access or use the Services.

USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by saarthicab. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services.

saarthicab advises its users that while accessing the web site/ the application, they must follow/abide by the related laws. saarthicab is not responsible for the possible consequences caused by your behavior during use of web site/application. saarthicab at all the times reserves the right to deny service.

Amendment To User(s) Agreement

oneway may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use will be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms

The Company collects and processes the personal data of the visitors of the Website and users of the Application according to the Privacy and Cookie Notice. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

By using the mobile Application of the Company, you further agree that:

-- You will not authorize others to use your account;
-- You will not assign or otherwise transfer your account to any other person or legal entity
-- You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
-- You will not use the Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
-- You will not use the Application to cause nuisance, annoyance or inconvenience;
-- You will not impair the proper operation of the network;
-- You will not try to harm Application in any way whatsoever;
-- You will not copy, or distribute the Application or other Company Content without written permission from Company;
-- You will keep secure and confidential your account password or any identification we provide you which allows access to the Application;
-- You will provide us with whatever proof of identity we may reasonably request.

Prohibited users

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

-- To solicit others to perform or participate in any unlawful acts;
-- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
-- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
-- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
-- To submit false or misleading information;
-- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
-- To collect or track the personal information of others;
-- To spam, phish, spider, crawl, or scrape;
-- To solicit others to perform or participate in any unlawful acts;
-- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
-- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
-- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
-- To submit false or misleading information;
-- To upload or transmit viruses or any other type of malicious code that will or
-- For any obscene or immoral purpose; or
-- To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

Terms of Service

-- after completion of journey, the customer is expected to fill a Duty slip, stating his/her experience with saarthicab. Moreover, it will serve as a proof confirming your avail of service failing which no complaints or disputes will be entertained further. Drivers provided by saarthicab.cab to you will drive as per the driving recommendations of local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer and these will not be deducted under any of our discount offers/coupons, festival bonanza etc.
-- Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in the aforementioned cases.
-- Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.
-- The vehicle booked will be subject to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.
-- After completion of booking with saarthicab a voucher will be sent through e-mail you have provided to you confirming your booking.
-- Customers are expected to produce the voucher provided to them at the time of availing our services. Failing of which saarthicab reserves the right to cancel the booking. Producing the voucher will have the implication that you are agreeing to our all of the terms and conditions stated in the voucher.
-- When a customer produces the booking voucher provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned here with and agrees on all of them.
-- Airport Pick/Drop, Railway Pick/Drop and local car rental services are valid only within city limits. For the afore mentioned car rental services any request for out station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.
-- Unless specified otherwise, all meter readings/distances/timings will be calculated to and from our vendors’ garage.
-- Distances between two locations (points) be it an intercity distance or from vendors garage etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
-- Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 30 minutes from the scheduled pick up time.
-- Customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.
-- All bookings under consideration are on a calendar day basis i.e. from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pickup time is 5:00 p.m. the booking will be valid till 1st Jan 11:59 p.m. and not 2nd Jan 5:00 p.m.
-- Cabs that are booked for outstation (any or all of One way, round trip & multicity) cannot be used for local travel. As an example if a customer books a cab from Ahmadabad to Mumbai then to Pune and back to Mumbai for a period of 3 days in total & has a predefined Km limit of 750 Kms and he returns back to Ahmadabad on the second day & has a balance Km limit of 50 with one day remaining, in spite of this he is not entitled to consume this 50Kms for local travel in Mumbai (Source city), however the customer can travel from Mumbai to some other city outside city limits of Mumbai (say Thane) & consume the remaining 50 Kms or more than this by paying additional charges.
-- One way car rental services have all travel charges like toll, taxes etc applicable when the vehicle returns back to its original location (garage) after dropping the customer to his destination. As example if a customer avails one way car rental service from Ahmadabad to Mumbai, he will have to pay all charges applicable while the vehicle returns back from Mumbai to Ahmadabad. The total charges to be borne by the customer for this return trip will be slightly lower than the charges for the first trip i.e. from Ahmadabad to Mumbai.
-- If needed, a customer can amend his booking from one way to round trip or from one way to multi city while his travel is in progress. A request for amendment while mentioning the CRN number & reason for amendment has to be made to the support team at saarthicab by reaching them on 98751 99975. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.
-- For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges and any other charges applicable as mentioned on the voucher.
-- Transfers with unspecified distance coverage will only include one way transfer either from airport or railway station to a single location or vice versa. Pickups or drops from multiple locations are not included in such bookings.
-- saarthicab cannot be hold accountable for any loss, damage, physical injury etc suffered by the customer while availing its services.
-- In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of saarthicab at 98751 99975 and share the experience while mentioning the booking reference number.
-- saarthicab cannot be hold accountable for any loss, damage or delay suffered by the customer due to force majeure events.
-- In no event the entire liability of saarthicab for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.
-- In case of any dispute parties agree to the exclusive jurisdiction of courts of Vadodara, Gujarat.

Cancelations policies

saarthicab is following “NO CANCELATION CHARGE” policy. Hence, no charges will be applied for cancelation of the booking.Refund, which will be processed in a maximum 7 days from the day the cab to begin.

Special instructions:-

-- Driver & car details: These details will be sent to the customer by saarthicab approximately before an hour from the pickup time by SMS and email. In some cases the driver or an associate of saarthicab may also call in advance to reconfirm with the customer.
-- Non receipt of driver and car details: In such cases the customer needs to contact the support team at saarthicab on 98751 99975 and mention the booking reference number (CRN number).
-- Demand of money by the driver: The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of saarthicab or call at our 24 X 7 customer support number 98751 99975 and mention the booking reference number.
-- Payment of extra charges: Any extra charges applicable have to be paid to the directly in cash to the driver.
-- Refusal by the driver to deliver services: The customer to contact the support team at saarthicab on 98751 99975 and mention the booking reference number.