How do I book a cab on OneWay?
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Visit our homepage, select your trip type (One Way, Local, Round Trip, or Special
Package), enter your pickup and drop locations, choose your travel date & time, pick a
car category, and confirm your booking. You can also book through our mobile app
available on Play Store and App Store.
What types of trips can I book?
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OneWay offers four types of trips: One Way (city-to-city), Local (hourly packages
within a city), Round Trip (outstation with return), and Special Packages (airport
transfers, weekend getaways). Each type has different pricing and features.
Can I choose the type of car I want?
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Yes! After entering your trip details, you'll see available car categories like
Hatchback, Sedan, Sedan XL, SUV, and SUV XL. Each shows capacity, luggage space, and
pricing so you can pick the best fit.
Is my cab guaranteed after booking?
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Yes, once your booking is confirmed and payment is made, your cab is guaranteed. We
assign a driver and car well before your pickup time. You'll receive driver details
via SMS and in-app notification.
How will I know my driver details?
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Driver details including name, phone number, and car registration are shared via SMS
and WhatsApp approximately 30-60 minutes before your scheduled pickup time. You can
also check in "My Bookings" section.
Can I book a cab for someone else?
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Absolutely! During booking, you can add an alternate mobile number for the actual
traveler. The driver details and trip updates will be sent to both numbers.
How far in advance should I book?
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You can book as early as 30 days in advance or as close as 20 minutes before your
desired pickup time. We recommend booking at least a few hours ahead for the best
availability.
Which cities does OneWay operate in?
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OneWay operates across 100+ cities in India including Mumbai, Delhi, Bangalore,
Chennai, Hyderabad, Ahmedabad, Pune, Vadodara, Surat, and many more. Check our routes
page for the complete list.
How is the fare calculated?
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Our fares are all-inclusive fixed prices based on your route. The displayed fare
includes tolls, driver allowance, GST, airport entry charges, and even night charges.
What you see is what you pay — no hidden charges.
What payment methods are accepted?
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We accept UPI, credit/debit cards, net banking, and wallet payments through our secure
PayU payment gateway. You can also pay partially online and the rest to the driver.
What is the difference between Saver and Flexi fares?
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Saver fare requires a higher advance payment but offers a lower total fare. Flexi fare
has a lower advance payment but slightly higher total. Choose Saver for maximum
savings or Flexi for flexibility.
Can I use a coupon code?
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Yes! On the booking summary page, you'll find a coupon section where you can enter a
code or select from available coupons. Corporate users with CEDP verification get
automatic discounts.
Is there a cancellation fee?
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Cancellation charges depend on when you cancel. Free cancellation is available up to a
certain time before pickup. After that, a partial fee applies. Check the cancellation
policy on your booking details page.
How do I cancel my booking?
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Go to "My Bookings" in your profile, find the booking you want to cancel, and click
the cancel button. You'll see the applicable cancellation charges before confirming.
When will I get my refund?
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Refunds for cancelled bookings are processed within 5-7 business days to your original
payment method. Wallet refunds are instant. You'll receive an SMS/email confirmation
when the refund is initiated.
Can I modify my booking instead of cancelling?
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Currently, booking modifications (date/time change) require cancelling and rebooking.
We're working on adding direct modification support. Contact our support team if you
need urgent help.
What is the CEDP program?
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CEDP (Corporate Employee Discount Program) offers exclusive discounts to employees of
our partner companies. Verify your corporate email to unlock automatic discounts on
all intercity rides.
How do I verify my corporate email?
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Go to your Profile > CEDP, enter your corporate email address, and we'll send a
verification code. Once verified, you'll automatically get a discount coupon for all
future bookings.
What discount do I get with CEDP?
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Discounts vary by partner tier — Silver, Gold, or Platinum. You'll see your specific
discount percentage and coupon code after verifying your corporate email. The discount
applies to all intercity rides.
