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Last Updated: July 2026
These Terms & Conditions govern the use of Saarthi Cab’s taxi booking services. By making a booking through our website, mobile application, WhatsApp, or customer support, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
The fare displayed at the time of booking is based on the travel details provided by the customer.
Additional charges may apply if:
Any applicable government taxes shall be charged as per prevailing regulations.
The trip will be billed according to the package selected during booking. Any travel beyond the agreed itinerary may result in additional charges.
Hourly rental packages include the fixed number of hours and kilometers selected during booking.
Unused hours or kilometers cannot be carried forward or refunded.
Airport transfer bookings are based on fixed routes and selected packages.
Customers are advised to provide accurate flight details while booking to facilitate timely pickup.
Every booking includes a complimentary waiting period of 30 minutes from the scheduled pickup time.
For airport pickups, complimentary waiting begins from the actual flight landing time.
Waiting beyond the complimentary period will be charged at:
₹200 per hour (or part thereof).
Cancellation requests must be made through Saarthi Cab Customer Support.
Cancellation charges may apply depending on the cancellation timing and trip type.
Refunds, where applicable, will be processed to the original payment method within the standard banking timeline.
Convenience fees, payment gateway charges, or other non-refundable charges may not be refunded where applicable.
Customers agree to:
Customers shall be responsible for any damage caused to the vehicle due to negligence or misuse.
Our drivers are expected to:
Drivers reserve the right to refuse service if passenger behavior threatens safety or violates applicable laws.
Travel times are estimates only.
Saarthi Cab shall not be liable for delays arising from:
In exceptional operational circumstances, Saarthi Cab may provide a vehicle of an equivalent or higher category at no additional cost.
Saarthi Cab acts solely as a transportation service provider.
To the maximum extent permitted by law, Saarthi Cab shall not be liable for:
Customers are advised to check the vehicle before leaving to ensure no personal belongings are left behind.
The following are strictly prohibited inside the vehicle:
Violation of these terms may result in immediate termination of the trip without refund.
Customer information is collected solely for booking, operational, payment, and customer support purposes.
Saarthi Cab respects customer privacy and processes personal information in accordance with applicable privacy laws.
These Terms & Conditions shall be governed by the laws of India.
Any dispute arising from the use of Saarthi Cab services shall be subject to the exclusive jurisdiction of the competent courts in Gujarat, India.
Saarthi Cab reserves the right to amend these Terms & Conditions at any time without prior notice.
The latest version published on our website shall supersede all previous versions.
Saarthi Cab
For booking assistance or customer support, please contact our support team through the contact details available on the Saarthi Cab website.
